Processing times
Our orders are processed within 1-3 business days before they are shipped. We do not ship on weekends.
What are your standard delivery times?
United States: 7-12 days
Europe & UK: 7-12 days
Australia & Canada: 7-14 days
Other countries: 11-25 days
NOTE: Actual delivery time is still subject to the official website/notice of the local courier as it may be affected by flight arrangements, weather conditions, and other external factors, but should not exceed 30 days.
What are the shipping costs?
We offer all customers Free Shipping for Domestic and International Shipping with tracking.
Also, we offer Priority & Insured Shipping, which suppose skip-the-line order processing and full refund in case of damage, loss, or theft during the shipping.
Do you offer shipping worldwide?
Yes, we ship worldwide with the exception of a few areas with certain delivery limitations. If you’d like to verify if we can ship to your address, please email us at support@hominea.com
Where can I find my tracking number?
When your items are shipped out, you should receive a notification from us via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, contact our customer support channels and we'll gladly assist you at support@hominea.com
Can I change the shipping address for my order?
hominea.com is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping addresses are correct when placing your order. If we have made an error, we will fully take responsibility and send you a replacement at no additional charge.
I think my package might be stolen/lost in transit, what do I do?
If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property, lobby, or mailroom and reach out to neighbors in case someone has accepted the package on your behalf or it was misdelivered. We advise waiting 2-3 business days to see if the package is redelivered by the carrier. If your package has still not been located or redelivered after 3 business days, please notify your local post office directly to file a claim. You can file a claim at your local courier by providing your tracking information. After you file a claim, please wait for their response before reaching out to us. E-mail us at support@hominea.com with the reply of your local courier so that we can assist you further.