Frequently asked questions

Got Questions?

Will this fit in my shower?

Absolutely! The Screw is universal and the installation process is quite simple. Just unscrew your existing shower head and attach the new one! If you need further assistance, please contact us.

How easy is it to install?

It takes under 1 minute! No tools or skills required.

1. Remove Your Old Showerhead:
No tools needed—simply unscrew your existing showerhead from the pipe by hand.

2. Attach the Adjustable Mount:
Screw the included mount onto your shower pipe, using the provided Teflon tape for a tight, leak-free seal.

3. Connect the Hose:
Securely attach the hose — one end to the base mount and the other to the showerhead. Hand-tighten both ends for a firm connection.

4. Enjoy Your Upgraded Shower:
Turn on the water, select your preferred spray setting!

How often should I replace the filter?

We recommend changing filters every 2-3 months, depending on your water quality and usage. We recommend keeping an eye on the filter color — if you notice significant discoloration, it’s time to replace it!

Where can I get new filters?

You can get new replacement filters from us, please visit the Products section. All showerheads come with preinstalled filter. For the first purchase, you will get a welcome gift: 2 free filters.

What spray modes are available?

Massage: Our most powerful focused jet designed to relieve tension.

Rainfall: Enjoy a calming shower experience with a steady, even flow of water.

Mist Spray: A soft mist that feels luxurious against your skin and hair.

Turbo Mode: Detach the head and use it for washing pets, blasting away calcium buildup, cleaning car mats, tiles, and more.

What is the shipping time?

We provide free shipping on all orders. Please note that high demand may result in slight delays!

Order processing typically takes 1-3 business days before shipment. Once your items are dispatched, the estimated delivery time is 7-12 days.

Returns and Refunds

OUR RETURN POLICY

We understand that sometimes things don't work out as planned, and you may need to return an item. We strive to make the return process as simple and hassle-free as possible.

Eligibility

  • Items must be returned within 30 days of delivery, in their original packaging, and in unused condition.
  • Items that have been used, worn, or damaged through normal use or misuse are not eligible for refunds.

Shipping Costs

  • Customers are responsible for return shipping costs.

Partial Refund

  • In certain cases where a return is not feasible (e.g., high return shipping costs, customer preference, or other reasons), we offer a partial refund without requiring the item to be sent back.
  • This option is subject to approval by our team and will be offered at our discretion.

INITIATING A RETURN

To initiate a return

  1. Email us within 30 days of delivery at  support@hominea.com
  2. Provide your order number and the reason for your return in the email.
  3. Wait for our team to review your request and approve the return.

Once approved

  • Ship the item back to our wharehouse return address.
  • The item must be in its original packaging and in unused condition.
  • Include your order number and shipping name in the return package to help us process your return quickly.
  • Return shipping costs are the customer’s responsibility.

PROCESSING YOUR RETURN

Inspection

Upon receipt of your return, it may take up to 10 business days to inspect the items.

Refund Processing

Refunds are processed using the same payment method used during the purchase.

Please allow up to 20 business days for the refund to be processed after the return is inspected and approved.

REPORTING DAMAGED ITEMS

If your item arrives damaged, please let us know within 48 hours of delivery.

To report a damaged item, please email us at support@hominea.com and include a clear photo of the damage. This will help us determine if you are eligible for a replacement at no cost to you. Please include the following information in your email:

  • Order number
  • Item name and description
  • Brief description of the damage
  • Clear photo of the damage

Once we receive your email, our team will review the information and determine if you are eligible for a replacement. If you are eligible for a replacement, we will send you a new item as soon as possible. Please note that we do not refund, replace, nor accept returns for items damaged through normal use, wear and tear, or misuse. 

ITEMS THAT QUALIFY FOR A REPLACEMENT

We consider an item damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during shipping such as dented boxes, etc. with a product in good condition is not considered damage. If your item qualifies for a replacement, we will send you a new item at no cost to you.

ALTERNATIVE SOLUTIONS

If you do not qualify for a replacement, we may be able to offer an alternative solution. For example, we may be able to provide a discount on a future purchase or offer a store credit. If you have any questions or concerns, please do not hesitate to contact us. 

KEY TAKEAWAYS

  • Report a damaged item within 48 hours of delivery by emailing us and including a clear photo of the damage.
  • Include your order number, item name and description, and brief description of the damage in your email.
  • We will determine if you are eligible for a replacement at no cost to you.
  • Damaged packaging that occurred during shipping with a product in good condition is not considered damage.
  • We do not refund, replace, nor accept returns for items damaged through normal use, wear and tear, or misuse.